BT Application Performance/Network Analyst- Level 2 in Budapest, Hungary
The Team: Connect Intelligence Centre of Excellence (CoE)
Contract Type: Permanent
Work Schedule: Shifts
Home office opportunity: Yes, depending on further agreement
What you'll be doing:
As Application Performance/ Network Analyst- Level 2, you will be in charge of:
You will be providing 24*7 Monitoring and L2 Service Support capability for a number of multinational customers.
As the role holder, you will be doing incident handling, simply service requests, change execution, network and application performance management.
You will be be working on multiple customers in their Riverbed, Ipanema and Cisco iWAN WAN optimistation network devices.
You will be performing reactive, proactive and pre-emptive maintenance actions.
You will be working in close cooperation with the higher level of support (like:3rd line, or the specialists)
We'll also need to see these on your CV:
Ability to meet the customers’ needs in line with the business requirements is a must
Focusing on the objectives and the required outcomes of the processes during delivering a service is a must
Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must
Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
Taking the responsibility and takes care of the consequences of making a decision is a must
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must
CCNA level network knowledge is
at least 1-2 years professional experiences is
Ipanema, Riverbed , Cisco iWAN kowledge and/or understanding is
CCNA level network knowledge is a must
at least 1-2 years professional experiences is a must
deeper network knowledge is an advantage
Ipanema, Riverbed , Cisco iWAN kowledge and/or understanding is an advantage
CCNA exam is an advantage
- English on a conversational level is a must
It is the best role for you if you want to work in an interesting area of network operation, with the top WAN optimisation technologies: Riverbed, Ipanema and Cisco iWAN. You can learn and use all these technologies here, develop yourself, an ability to make a good carrier. We will providing you internal and external trainings and exam opportunities.
Find out more about the most attractive service centre of Hungary
Our efforts to become a really good place to work have been honored with the following awards:
Most attractive employer, SSC sector (2017)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)
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Job: IT, Systems and Security
Title: Application Performance/Network Analyst- Level 2
Requisition ID: 70170