BT Application Performance/Network Analyst- Level 2 in Budapest, Hungary

The Specifics:

The Team: Connect Intelligence Centre of Excellence (CoE)

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Application Performance/ Network Analyst- Level 2, you will be in charge of:

  • You will be providing 24*7 Monitoring and L2 Service Support capability for a number of multinational customers.

  • As the role holder, you will be doing incident handling, simply service requests, change execution, network and application performance management.

  • You will be be working on multiple customers in their Riverbed, Ipanema and Cisco iWAN WAN optimistation network devices.

  • You will be performing reactive, proactive and pre-emptive maintenance actions.

  • You will be working in close cooperation with the higher level of support (like:3rd line, or the specialists)

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements is a must

  • Focusing on the objectives and the required outcomes of the processes during delivering a service is a must

  • Working with a cooperative and positive attitude in a group settings to achieve common goals is a must

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must

  • Taking the responsibility and takes care of the consequences of making a decision is a must

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

  • CCNA level network knowledge is

  • at least 1-2 years professional experiences is

  • Ipanema, Riverbed , Cisco iWAN kowledge and/or understanding is

Professional skills:

  • CCNA level network knowledge is a must

  • at least 1-2 years professional experiences is a must

  • deeper network knowledge is an advantage

  • Ipanema, Riverbed , Cisco iWAN kowledge and/or understanding is an advantage

  • CCNA exam is an advantage

Language skills:

  • English on a conversational level is a must

It is the best role for you if you want to work in an interesting area of network operation, with the top WAN optimisation technologies: Riverbed, Ipanema and Cisco iWAN. You can learn and use all these technologies here, develop yourself, an ability to make a good carrier. We will providing you internal and external trainings and exam opportunities.

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!"

Job: IT, Systems and Security

Title: Application Performance/Network Analyst- Level 2

Location: Hungary-Budapest

Requisition ID: 70170