SAP Application Support Intern Job in Budapest, Hungary

Requisition ID: 35921

Work Area: Customer Service and Support

Expected Travel: 0%

Career Status: Student

Employment Type: Limited Part Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

The Support team has over 320 colleagues in a few business locations (Budapest – since 2001, Prague, Moscow) and as a part of Global Support Center Hungary is critical to SAP's future success so we are looking for candidates who strive to make the world run better.

We are looking for interns who are passioned by new technologies and international working environment. For discover more, you can watch following videos about work in SAP , about our office and about one of the Support team .

SAP Product Support delivers first–class support to complete SAP Portfolio :

  • Handle customer support incidents (24x7)

  • Provide technical support with deep analysis

  • Provide real time support

Our Proactive Services:

  • Create and share knowledge with customers

  • Testing and validating new products and functionalities

  • Developing Supportability Tools

EXPECTATIONS AND TASKS

  • Monitoring and distributing customer tickets and help to fulfill Service Level Agreement

  • Collaboration with fellow support colleagues and other internal organizations to provide superior customer service

  • Taking ownership of basic technical issues

  • Providing direct technical assistance for customers via our Customer Service System

  • Ability to work at least 3 days/week

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • 4 closed semesters

  • Active student status

  • Ability to work in teams of multicultural nature

  • Excellent analytical and problem solving skills

  • Customer and quality focus

  • Ready for continuous learning and improvement

  • Open personality and professional communication style

  • Fluent spoken and written English language skills

  • At least a basic level of German language knowledge - this requirement depends on the team in which you would be assiined

WORK EXPERIENCE

  • Internship in IT field is a plus

WHAT WE OFFER

  • A compensation package above average

  • Continuous personal and professional growth with possibility to participate in the related trainings

  • Working accross the teams to learn more about other teams

  • Superior office and work environment

  • International team

  • Opportunity to continue cooperation with SAP by extending the initial 6 months internshipperiod or moving to the permanent position based on the intern performance and the hiringneed at the time

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com , APJ: hrdirectapj@sap.com , EMEA: careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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