BT Billing Manager with German in Budapest, Hungary

Kick-start your international career with one of the world’s leadingcommunication companies!

British Telecom is one of the world’s leading providers ofcommunications solutions and services operating in 170 countries. Itsactivities include the provision of networked IT services globally. TheRegional Operations Centre of BT is looking for a colleague as Billing Manager toour office in Budapest.

The role holder will be responsible of the Standard Billing Operations process. He / she is typically taking responsibility for day2day monitoring and performance of the billing activities and cash performance. This may involve the billing process efficiency (order entry, bill cycle run, invoice production) and quality management as well as the billing projects coordination developments.

Key purposes of the role:

  • Manage the standard Corporate Billing Operations process

  • Manage Right First time customer billing

  • Validate and Manage the data input to Billing/invoice

  • Manage billing cycle, invoices and dispatching processes

  • Comply with the billing best practices, processes and regulation

  • Secure Billing Key performance accuracy and quality target

  • Secure Billing Key performance Customer Satisfaction target

  • Contribute to BT cash objectives

Key Responsibilities:

  • Supervise the billing activities associated to the customer portfolio

  • Manage and control the automatic order process to Billing

  • Secure the E2E billing data integrity

  • Secure timely and accurate Billing processes in compliance with the billing time tables

  • Ensure Billing compliance

  • Manage the invoice dispatch process

  • Coordinate and supervise the E- Invoicing services as well as invoice upload

  • Provide billing expertise support to the organisation

  • Manage the billing request

  • Enhance billing quality and customer satisfaction by implementing customer specific billing solutions Monitor and follow up billing Customer Satisfaction

  • Prepare and implement Customer Billing Solutions

  • Execute timely complex Customer Billing activities

  • Document Customer Billing Solutions, Work Instruction and hand over Standard activities to Production Billing Team

  • Maintain customer specific work instruction

  • Provide Billing expertise to customers

  • Promote Billing Services to customers

  • Capture complex customer billing requirements

  • Coordinate Billing related customer projects development

  • Handle complex customer billing implementation Solutions

  • Maintain archive process

Qualifications/Skills/Experience:

  • Bachelor equivalent level or 2 years’ experience in a billing environment

  • Languages: German and English proficient

  • Microsoft Office

  • Excel or MO Access advanced level

  • Oracle or equivalent

Skills/Experience:

  • Commercial experience & representation

  • Telecom/ICT Industry experience

  • Experience in Billing system & operation environment

  • Customer connected

  • Flexible

  • Straightforward (think through complexity)

  • Self-management

  • Effective Communicator

  • Experience in contributing to customer Project

  • Change management

Whatwe offer

  • Supportivecorporate culture

  • Inspiringworking teams

  • Competitivesalary and benefit package

  • Professionaldevelopment programs, trainings and educational support

  • Employeeand Family Friendly Workplace

  • Privatehealth insurance package

Why youshould join BT?

You’ll play a vital part in making technology and communications accessible on an unparalleled scale. You’ll be challenged to tackle new problems. Always on the lookout for ways to improve things and make life easier for our customers.

Making abetter world, together

Our products and services are essential to the fabric of today’s society. We underpin everything from global trade and industry to economic growth and social infrastructure. Our technology gives people the power and freedom to create possibilities – reaching further, aiming higher, and making their voices heard.

Job: Customer Service and Contact Centres

Title: Billing Manager with German

Location: Hungary-Budapest-Budapest

Requisition ID: 68154