Citi Citi Lean & Smart Automation SVP in Budapest, Hungary

  • Primary Location: Hungary,Budapest,Budapest

  • Education: Bachelor's Degree

  • Job Function: Bus Strategy, Planning & Admin

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 17039953


Job Purpose:

The Smart Automation Centre will be responsible for partnering with our businesses and functions across Citi to:

• Lead end-to-end CitiLean reviews of processes to drive best in class customer experiences, utilizing the latest automation and Robotics techniques

• Ensure all the elements are in place for the rapid deployment of Robotics and other related technologies, including infrastructure, vendor agreements, training and a standardized playbook

• Research emerging technologies and ensure best practice transfers across businesses and functions

• Support businesses and functions in identification of opportunities and help drive the execution of complex projects, where needed

• Track and ensure coordination of Citi’s Robotics Book of Work

• Provide visibility and governance for Senior Management and the Board over the Robotics program across Citi

Working with business and functional partners, this role will act as a ‘catalyst’ by analyzing end-to-end processes and identifying comprehensive recommendations for full process optimization using the full suite of tools from CitiLean and Smart Automation.

Job Background:

The Services Strategy: 2020 is an integral part Citi’s Operations & Technology (O&T) Strategy and aims to transform all aspects of our Operations including Business Alignment, Service Excellence, Risk and Controls, Operating Efficiency and Talent.

The Services Strategy: 2020 will accelerate our traditional improvement levers, such as CitiLean, while enhancing them with emerging technologies such as robotics.

Key Responsibilities:

• Lead the build-out and customization of the Smart Automation Centre Playbook for EMEA (from use-case identification through to full implementation) for Robotic Process Automation (RPA)

• Act as an Automation Catalyst by leading the identification of multiple process opportunities and the building of a book of work in partner areas, by applying and customizing standard identification / prioritization tools

• Support the build-out of the Robotics Training Strategy (including the articulation of different audience segments, training needs, and content for each group)

• In partnership with Technology, support the setup and maintain a knowledge sharing library for both (a) information about how to implement Robotics and (b) re-usable Bot code

• Support the running of ongoing program governance and tracking of Smart Automation projects. Maintain a Risks and Issues Log for the overall program to ensure all items are addressed and actively managed through to committed resolution dates

• Provide analysis and inputs into vendor strategy proposals

• Support businesses and functions with Proof of Concepts or basic application of simple RPA tools by developing simple use-cases

Other Responsibilities:

• Supporting Management with preparation of materials to report on program progress

• Training new team-members in standard methodologies and tools

Development Value:

This role will provide the incumbent with interaction with the Senior Management Team and a great opportunity to get an overview across the organisation.


Knowledge and Experience:

• Minimum of 10+ years total post-graduate work experience (ideally with deep experience in financial services or past consulting experience)

• 2+ years of project experience related to technology deployment and ideally working with Robotics and other emerging technologies

• Previous experience in supporting the build-out and running of a pipeline of transformation work at an organizational level would be ideal

• Agile Project Management experience highly preferred

• PMP or Prince certification is desirable but is not required

• Lean and/or Six Sigma certification is desirable but is not required

• Highly motivated, organized and methodical

• Logical, analytic and rational thinker

• Demonstrated team player


• Excellent written and verbal communication skills in English

• Excellent time management skills are required including the ability to manage and prioritize multiple items at once

• Strong communication skills and the ability to structure logical analysis in presentations

• Excel and PowerPoint skills are key


• Higher degree


• Strong data analytics capabilities especially cost analysis and internal/external benchmarking – benefit tracking is a key component to this role

• Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up

• Have a passion for new tech, and are always on the lookout for “what’s new”

• Naturally gifted at thinking of ways to “do things better, faster, smarter”

• Work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders

• Work across boundaries to fill the gaps, and drive accountability