BT Client Service Manager in Budapest, Hungary
The Team: Service Management
Contract Type: Permanent
Work Schedule: Normal working hours
Home office opportunity: No
What you'll be doing:
As Client Service Manager, you will be in charge of:
Developing, maintaining and improving the customer relationship for one or a small number of strategically important customers, with regular reviews at a peer level, (as required by the customer).
Supporting on operational in-life escalations within BT on behalf of the customer to ensure an excellent customer experience.
Having good knowledge of the customers business, systems and IT and understanding the competitive environment.
Identifing opportunities and driving for the best practise via service development / improvement plans.
Responsible for having appropriate customer documentation including ownership of the Customer Service Plan (CSP) / Customer Service Handbook (CSH) up to date.
Supporting sales activities such as bids, by assisting/advising Products and Design on SLA’s for new contracts and by providing service information as required.
Providing stakeholder management within BT, customer and/or third party supplier’s organisations.
Acting as a trusted advisor role holder manages expectations and can negotiate mutually beneficial outcomes and resolve conflict.
We'll also need to see these on your CV:
Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes during delivering a service
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Ability to comprehend and to systematically organize the various aspects of a problem or situation
Taking the responsibility and takes care of the consequences of making a decision
Knowledge and experience of an operational environment.
Knowledge and understanding of business processes.
Knowledge of ITIL basics is an advantage
Knowledge of IT / Telecom systems and applications. is an advantage
English on a fluent level
French on a fluent level is an advantage
German on a fluent level is an advantage
Find out more about the most attractive service centre of Hungary
Our efforts to become a really good place to work have been honored with the following awards:
Most attractive employer, SSC sector (2017)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)
Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!
Job: Service Client Relationship/ Account Management
Title: Client Service Manager
Requisition ID: 68681
Other Locations: Europe-Hungary-Debrecen-Debrecen