BT Client Service Manager in Budapest, Hungary

The Specifics:

The Team: Service Management

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: No

What you'll be doing:

As Client Service Manager, you will be in charge of:

  • Developing, maintaining and improving the customer relationship for one or a small number of strategically important customers, with regular reviews at a peer level, (as required by the customer).

  • Supporting on operational in-life escalations within BT on behalf of the customer to ensure an excellent customer experience.

  • Having good knowledge of the customers business, systems and IT and understanding the competitive environment.

  • Identifing opportunities and driving for the best practise via service development / improvement plans.

  • Responsible for having appropriate customer documentation including ownership of the Customer Service Plan (CSP) / Customer Service Handbook (CSH) up to date.

  • Supporting sales activities such as bids, by assisting/advising Products and Design on SLA’s for new contracts and by providing service information as required.

  • Providing stakeholder management within BT, customer and/or third party supplier’s organisations.

  • Acting as a trusted advisor role holder manages expectations and can negotiate mutually beneficial outcomes and resolve conflict.

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and takes care of the consequences of making a decision

  • Problem solving

Professional skills:

  • Knowledge and experience of an operational environment.

  • Knowledge and understanding of business processes.

  • Knowledge of ITIL basics is an advantage

  • Knowledge of IT / Telecom systems and applications. is an advantage

Language skills:

  • English on a fluent level

  • French on a fluent level is an advantage

  • German on a fluent level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Service Client Relationship/ Account Management

Title: Client Service Manager

Location: Hungary-Budapest

Requisition ID: 68681

Other Locations: Europe-Hungary-Debrecen-Debrecen