BT *Conferencing Event Coordinator* - English Spanish/ Italian/ French (pipeline) in Budapest, Hungary

BT Conferencing provides the excitement of working with cutting edge technology in a fast paced, team−oriented environment. An Event Coordinator is responsible for providing high touch customer service for VIP clients. Each Agent is responsible for adhering to the client's needs while maintaining professional communications and demeanour. Supported topics include, but is not limited to, products currently re−sold by BT Conferencing. The Event Coordinator position is customer service based with a strong emphasis on teamwork. This position will require an individual who can handle the top tier of BT customers and both their executive user groups and their technical staff.

E ssential Duties and Responsibilities include the following.

Other duties may be assigned:

o Responsible for delivering customer service as defined by BT Conferencing customers.

o Handling Customer queries via phone and e−mail system

o Providing 1st line support for internal and external customers

o Proactive software based monitoring alarm response

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Excellent English, plus fluent (C1) French/Spanish/Italian as a second language is essential

o Working knowledge of PC's and a Windows based system.

o Self−starter; enthusiastic team player.

o Good troubleshooting skills: able to define problems and offer valid resolution.

o Responsible; exhibits 'sense of ownership'.

o Flexible; the ability to manage/prioritize multiple tasks simultaneously.

o Professional in appearance and conduct.

o Customer Service Skills

o Proven customer service and technical skills or a technical aptitude.

o Ability to interface with Executive Leadership and Technical Staff.

o Demonstrate effective oral/written communication and interpersonal skills.

o Organizational Skills

o Must possess excellent organizational skills with the ability to prioritize and handle multiple tasks simultaneously.

o Strong attention to detail and problem solving skills.

o Demonstrated willingness and aptitude to learn new technologies and participate in BT Conferencing training courses

OTHER: This role has extended office hours in shifts. Shifts are changing on a weekly basis.


Job: Customer Service and Contact Centres

Title: *Conferencing Event Coordinator* - English Spanish/ Italian/ French (pipeline)

Location: Hungary-Budapest-Budapest

Requisition ID: 68151