Citi CSS GIDA – Automation Governance Reporting Intermediate Analyst in Budapest, Hungary

  • Primary Location: Hungary,Budapest,Budapest

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17066578


Citi Shared Services Global ID Administration (CSS GIDA) is a true global organization; we provide information security administration to internal and external customers worldwide (NAM, EMEA, LATAM, ASPAC). Our services include but not limited to: user access maintenance-, password resets for Citi's applications and client support on different communication channels (e-mail, phone, and ticket management).

The role is part of the global CSS GIDA Strategy & Reengineering team and is responsible for identifying, prioritizing and managing a portfolio of applications and infrastructure systems for automating the entitlement management and provisioning functions via traditional SUNIDM and Robotics Process Automation (RPA). The team works closely with CTI and CATE technology partners as well as GIDA Global Process Owner Systems Operations and GIDA Service Delivery teams to ensure successful automation implementation while maintaining operational efficiency.

CSS GIDA – Automation Governance Reporting Intermediate Analyst

Your tasks:

  • Support the establishment, prioritization and monitoring of GIDA Automation Portfolio via reporting and analysis, in partnership with global GIDA GPO OPS teams (SysOps, PSI, MPS, Metrics and Analytics) and our technology (CATE) and business partners.

  • Establish and maintain various weekly, monthly and quarterly governance reports, that facilitate prioritization, benefit validation and portfolio monitoring.

  • Present, facilitate and lead portfolio updates; perform data gathering, root cause analysis and performance trending in order to validate portfolio status, setting forth progress, trends and appropriate recommendations and conclusions.

  • Identify and assist with implementing tools as needed, to improve existing reporting, portfolio tracking and capacity reporting methods

  • Develop procedures and other manuals, training guides. Perform training as needed.

  • Contribute to communication plans regarding automation efforts, portfolio status and business engagement. Facilitate GIDA engagement via Collaborate and other forums.

  • Deliver and contribute to automation governance tasks and projects within scope and on time.

  • Liaising with multiple departments and provide support on an ad-hoc basis (inquiries, etc.).

  • Analyse data quality, investigate data quality improvement possibilities.


Your profile:

  • Bachelor/Masters Degree

  • 3+ years of experience in an Information Security Administration environment or related field with customer service experience in data management

  • 2+ years of related professional experience in reporting, with diverse experience across the Shared Services industry

  • Strong proficiency in SharePoint

  • Developed communication and ability to persuade and influence.

  • Excellent English language skills (both verbal and written).

  • Excellent, organizational, time management skills.

  • Excellent attention to detail

  • Research, analytical and goal oriented mindset

  • Strong interpersonal, negotiation, relationship development skills

  • Ability to work under pressure, in a fast-paced, dynamic environment; ability to multi-task

  • Understanding and drawing conclusions from research conducted.

  • Ability to work independently, without supervision.

  • Ability to effectively manage and work in a virtual and global environment.

What we offer:

  • Opportunity to deepen the knowledge of the special characteristics of a global organization within a multinational company.

  • Developing soft skills as well as technical skills (collaboration, reporting, presentation, organizational awareness, etc.) in one of the organization’s key strategic initiative, providing exposure and experience in the governance of the latest RPA (Robotics Process Automation) GIDA projects combined with traditional IDM automation projects

  • Wide range of career opportunity at the rapidly growing Citi CSC

Apply now to be part of this dynamic team.