General Electric Customer Service Representative (Polish Speaking) in Budapest, Hungary
GE Lighting was born from Thomas Edison’s invention of the world’s first affordable incandescent lamp, and in the 125 years since, has invented nearly every major lighting technology, including the world’s first visible LED. Today, the business is bringing the future to light through a new generation of lighting that is as different from Edison’s first light bulbs as smartphones are from the first telephones. As part of our robust lighting portfolio, we have teams innovating ultra-efficient, high-quality and affordable LEDs for every socket and every room in the home. Plus, we’re unleashing the ultimate living experience through a mission-based connected team and a suite of connected lighting products that enable homeowners to do more, be better and connect simply.
Answer incoming customer and cross functional contacts
Initiate outbound contacts with the customers to respond to any inquiries
Ensure that communication to customers and other GE functions is efficient
Undertake all aspects of customer order management (order entry, order book maintenance and proactive notification)
Document all customer related activities
Responsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file)
Creation of customer documents and notification (order confirmation, invoices and statements etc.)
Resolve all customers complaints to the customer satisfaction and proactively seek to identify root cause and prevent reoccurrence
Work with the required expertise and care in line with the relevant rules, policies and instructions given by the direct manager or substitute.
Work in line with the GE Spirit & Letter guidelines.
Completely execute the tasks given by the direct manager.
On-going self-development, participation at additional courses, trainings
Fluent in English, Polish is a must, and Hungarian is preferred
Any other European language knowledge is an advantage
Problem solving skills
Great communication skills
Cultural and commercial sensitivity
Ability to make action orientated decisions
Working level of Microsoft Office applications
Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary
Locations: Hungary; Budapest
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.