Medtronic Customer Service Supervisor in Budapest, Hungary

Customer Service Supervisor

Location:

Budapest, Budapest, Hungary

Requisition #:

17000D1T

Post Date:

Jul 11, 2017

Customer Care Supervisor –Budapest, Hungary

Would you like to work for a rapidly growing international healthcare company?

Do you consider you have the right experience for a Customer Care Supervisor role? If yes, then send us your resume and enter the recruitment process right away!

Join Medtronic where we appreciate your talent, experience and passion for your work. You can count on professional and personal development, exciting challenges and a dynamic environment.

This is an exciting opportunity where, as a Customer Care Supervisor your primary responsibility will be motivating and supervising our Customer Service team located in Hungary. Your daily tasks will be a mixture of people management as well as operational work within the customer service team.

If you are an enthusiastic and people-orientated individual then this is a role for you!

In return, we will provide you with world-class training, development opportunities, and the opportunity to work in a varied and challenging role. Our offer package will include a competitive salary and other great benefits.

For this role, you would be expected to be located in Budapest, Hungary.

Principal Accountabilities ofthe Customer Care Supervisor:

  • Supervise, motivate and develop the Customer Serviceteam located in Hungary

  • Participation in projects initiatives in the CustomerService area to assure outstanding quality of service delivered to customers aswell as to improve local processes

  • Monitor daily reports KPI, analyse trends,identify root causes and deploy corrective actions if needed

  • Close cooperation with other teams located in SharedService Centre incl. Finance and Logistics departments

  • Resolving product or service problemsby clarifying the customer's complaint; determining the cause of the problem;selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution

  • Act as a key contact for customers in the area ofcoordination communication related to deliveries

  • Being responsible for issue resolution and reactivecommunication towards the customer, including coordination of the issues especiallywith back office team

  • Contribute to process improvement andstandardization through constant analysis of workflow and administrationprocedures

SkillsQualifications

  • University degree

  • Excellent knowledge of SAP is a must

  • At least 3 years of experience in customer service orlogistic department

  • Team leading experience would an advantage

  • Fluency in Hungarian and written spoken English

  • Excellent knowledge of MS Excel

PreferredRequirements:

  • Excellent communication/presentation, interpersonaland time management skills

  • Leadership potential ability to handleconflicting situations and delegate work

  • Analytical skills, ability to propose and implement asolution

  • Demonstrated ability to work in cross functional teams

  • Strong organization and time management skills

  • Ability to manage multiple priorities and delegatewhen needed

  • Possess excellent written oral communicationskills

  • Ability to understand the customer needs is a must(customer focus)

Other Skills:

  • Experience of working in multicultural environment isan advantage