General Electric German Speaking HR Operations Specialist in Budapest, Hungary

About Us:

GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed ... so GE Works.

Role Summary:

To provide professional & proactive HR administration support to the GE businesses as part of the OneHR team through building effective relationships with the GE HR community, the Payroll & Benefits team as well as other COEs and an expert working knowledge of GE HR policies, processes and tools.

Essential Responsibilities:

  • Daily monitoring of performance against service levels and workload distribution

  • Handling escalations: Working closely with respective team members to understand root cause and decide on immediate mitigation. Propose process improvements to team leader as required preventing re-occurrence.

  • Point of contact (via phone) for employees, line managers and HR managers with regards to process and tool related questions / improvement proposals

  • Trainer for new team members and delivery of line manager and HR manager trainings via phone and WEBEX

  • Maintain calendar of monthly and yearly tasks, update monthly checklists as necessary

  • Develop a strong working relationship with the GE HR community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues

  • Drive implementation of enterprise standard tools and processes – leading project streams as required

  • Analyze customer feedback, service level and volume trends and proactively work out action plans on constant process improvement

  • Processing of employee lifecycle transactions (incl. document creation) such as salary increases, hour changes, leaves etc.in line with associated service levels (timeliness, and quality) as well as compliance regulations

  • Maintain HR Oracle database and electronic payroll file, ensuring highest standards of completeness, accuracy and compliance with relevant legislation and business specific process

  • Review and own process documentation – manage maintenance schedule with the team

  • Ensure that appropriate controls are in place, taking accountability for quality and compliance with relevant legal and GE policy requirements

  • Proactively represent the Budapest team within the OneHR team for Germany (attendance of calls, presenting status updates, building relationship and credibility)

Core KPI’s:

  • Timeliness & accuracy measures

  • Timeliness of email responses

  • Feedback from GE employees and HRMs regarding efficiency, professionalism & helpfulness

Qualifications/Requirements:

Essential:

  • Experience in HR Administration

  • Ability to prioritise multiple tasks & work to deadlines

  • Excellent attention to detail

  • Proven ability to work professionally & proactively with a remote client base

  • Fluency in German and English, with polite, professional communication skills

  • Strong tool skills including Excel, Word, Powerpoint, Oracle

  • Confidentiality & controllership mindset

  • Supportive and enthusiastic team player

  • HR Shared Service experience

  • Experience of administrating staffing, employee benefits, on-boarding or off-boarding processes

  • Excellent Customer Service skills with the right attitude anytime

  • Professional also in situations where multi-tasking is required.

  • Solid project management basics

Beneficial:

  • In depth understanding of GE organisation and structure

Desired Characteristics:

  • Accountability & Ownership

  • Professional maturity

  • Flexibility and openness to change

  • IT savvy: New tools & technologies learning

  • Operational excellence: Constant delivery on day to day work

  • Ability to document processes

  • HR Administration Expertise

  • Initiative / Self-starter

  • Customer Focus

  • Planning and organization

Locations: Hungary; Budapest

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.