IBM HR Advisor (Fluent German) in BUDAPEST, Hungary
The Customer Service Representative is the first point of contact for employees’ HR or Expense reimbursement queries and supports specific country/ies depending on language skills.Employee’s inquiries can be sent via email or telephone and often the Customer Service Representatives will not know from one hour to the next what type of queries they are going to receive.Role and Responsibilities
Take ownership of the resolution of employees’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Refer complex issues to Subject Matter Experts following the correct Tier model.
Log and track enquiries through to resolution using workplace processes and guidelines.
Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary.
Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy.
Participate in information sharing with other team members. Identify trends and pass recommendations to Subject Matter Experts.
Ensure productivity and high level occupancy.
Follow business controls guidelines, corporate instructions and internal processes during work.
Excellent communication and listening skills
Adaptability to an ever changing environment
Strong technical skills: computer literacy, primarily in Microsoft Office and Internet browsers
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.