Eaton Corporation IT Analyst in Budapest, Hungary
The primary function of this position is to provide virtual 1st and 2nd level support on Client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers). The main Client base would include all of Eaton’s internal IT users within the EMEA Region and some local hands on tasks. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution
Supporting the virtual environment in terms of PC Lifecycle Management, including Provisioning, Asset Management and Disposal.
Provide site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites.
Participation in IT initiatives that require site-level coordination, communication and/or implementation
Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics.
PC Lifecycle Management, including Provisioning, Asset Management and Disposal. Assist with disposal of other IT assets.
Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites.
Participate in application, infrastructure, security and OpEx initiatives and support virtual activities as needed related to Client infrastructure.
Identify opportunities for process and technology improvement
Participate in internal audits, influence IT budgeting.
Critical contact for infrastructure outages that cause negative business impact.
Advanced English Language Skills
Advanced level phone skills in order to provide support virtually.
Work in Virtual environment ranging from office to manufacturing floor situations.
Intermediate Level Knowledge of the following:
Microsoft Operating Systems
Microsoft Office Suite
Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals
Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems
Miscellaenous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Working in a virtual organization, team
Use of ticketing system and meeting Service Level Agreements
IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management
High School Diploma plus 2 years IT experience or Associate Degree in business or technology (preferred)
ITIL, MCSA, or comparable certification (preferred)
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Job: Information Technology
Region: Europe, Middle East, Africa
Organization: Corporate Sector
Job Level: Entry Level
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No