IBM IT Helpdesk Specialist in BUDAPEST, Hungary
Handle technical queries and problem calls from end users and other (IT) teams
Follow appropriate problem & change management processes
Actively contribute to knowledge sharing with peers and others
Strive for IT Security compliance and maintain an appropriate level of awareness, especially with end users.
Maintain technical and process knowledge & skills as required for the role – such as improving technical skills for ERP systems, OSX and Linux skills
Proactively contribute to identify improvements, cost take out opportunities and new technologies & solutions that could benefit IBM
Work as a true member of a team with a shared workload and tasks
Hungarian: Native or Fluent
Experience in IT Helpdesk and/or Deskside support position of an international organization; installation, administration and troubleshooting
Experienced in Microsoft Windows environment support
Ability to support incident and problem resolution process, preferable according to ITIL definition
Service Delivery orientation
Very high interpersonal abilities and communication skills
Organized, structured approach
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.