IBM IT Helpdesk Specialist in BUDAPEST, Hungary

RESPONSIBILITIES

  • Handle technical queries and problem calls from end users and other (IT) teams

  • Follow appropriate problem & change management processes

  • Actively contribute to knowledge sharing with peers and others

  • Strive for IT Security compliance and maintain an appropriate level of awareness, especially with end users.

  • Maintain technical and process knowledge & skills as required for the role – such as improving technical skills for ERP systems, OSX and Linux skills

  • Proactively contribute to identify improvements, cost take out opportunities and new technologies & solutions that could benefit IBM

  • Work as a true member of a team with a shared workload and tasks

  • English: Fluent

  • Hungarian: Native or Fluent

  • Experience in IT Helpdesk and/or Deskside support position of an international organization; installation, administration and troubleshooting

  • Experienced in Microsoft Windows environment support

  • Ability to support incident and problem resolution process, preferable according to ITIL definition

  • Service Delivery orientation

  • Very high interpersonal abilities and communication skills

  • Organized, structured approach

Integrated IT

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.