IBM L2/L3 Support in BUDAPEST, Hungary

Objective of the Job:

  • Provide 2nd level Support for Metro application including both Frond-, Backend and Data Aggregator

  • Participate / drive / initiate any improvement idea in the Team that is targeting to either make the Metro Team work better or enhances the application itself


  • Manage relationship with the End-User community on day to day basis via mail, chat, phone call by monitoring the support Task ID

  • Drive issue resolution by performing:

  • Initial assessment

  • Severity assessment together with the Product Owner

  • Issue routing to the appropriate Team if needed

  • Issue tracking until final closure

  • Stakeholder / User communication

  • Issue closure

  • Continuously learn the application itself and its components to be able to solve more and more complex issue and also to grow into Developer role

  • Follow Agile principles (value and practices) that has been set and accepted by the Metro Application Team

  • Take part in Team events and share knowledge and expertise

  • Never stop learning

  • English: fluent

Skills needed:

  • SQL skills

  • IT background and interest

  • Good learner

  • Open minded

  • Analytical mindset

  • Team oriented

  • Curiousity


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.