IBM Operations Buyer & CAC Agent (English and any European language) in BUDAPEST, Hungary

General PurposeThe Operations Buyer and Customer Assistance Center Agent is responsible for order fulfilment transactions, full buyer purchase order placement and for providing support for procurement applications, process related help requests.Main Responsibility Areas

  • Review requisition requirements, create purchase orders from them

  • Work efficiently with requester/client for additional information or any questions

  • Working knowledge of different SAP applications and transactions

  • Knowledge of all client specific processes and procedures

  • Provide support in new supplier set up or extension

  • Interface with clients and suppliers on payment issues

  • Ensure audit readiness of all purchasing documents

  • Work with Supplier manager and management

  • Resolve blocked invoices

  • Receive help requests from the client and suppliers and provide support in designated language(s)

  • Follow call quality standards to conduct call

  • If question, provide ‘how do I’ (walk through) application or status support

  • If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact

  • Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours

  • Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is accurately documented

  • Consult knowledge database, teamroom for guidance in responding to clients questions

    Main Contacts / Clients Suppliers, Requesters from external client, Accounts payable, Management (Direct) ScopeParticipates as individual contributor to team. Most work carried out using work instructions. Performs and/or coordinates day-to-day activities to meet operational metrics of the team. Direct responsibilities for the ordering process. Decision making after gathering relevant information for solving the problems.

  • Fluent English and one more major European language

  • Apply collaboration/teaming techniques

  • Perform in matrix organization

  • Apply customer satisfaction skills

  • Apply client facing skills

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.