Alcatel-Lucent Order Management Key User (Care) in Budapest, Hungary
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Provides first line process support for end users, ensures assignment to tier 2 and IT applications according to process needs.
Executes competence development and assessment of tier 0 (end users), in own process area.
Creates and maintains training materials as per requirements.
Supports actions to control and assures performance and key performance indicators (KPI) are on track.
Monitors process quality, organizational needs and opportunities towards process excellence within the organization.
Negotiates and discusses openly process and solution improvements in order to properly understand and takes into consideration impacts in own organization and in others and/or stakeholders before proceeding with any improvement request.
Co-operates with Tier2 to validate and approve workarounds in own responsibility area affecting cost & resource as well as operational model.
Acts as contact point towards the relevant business through the 2nd tier support or projects involved.
Ensures that system solution is validated for their own scope (User Acceptance testing in Quality system, feedback).
Supports project validation and triggers needed defects for follow-up by T2 during User Acceptance testing.
Creates and maintains instructions and documents of processes in own responsibility area.
Executes tier 0 (end user) trainings.
Supports the go-live activities in own area of responsibility.
Contributes in handover session (PM5).
Job: fNokia Process Management and Development
Primary Location: Europe, Middle East, Africa-Hungary-Budapest
Req ID: 1700000ALT