Eaton Corporation Order Management Representative (German speaker) in Budapest, Hungary
Eaton's has an opening for a:
Customer Excellence Representative (German Speaker)
Location: Budapest, Hungary
Eaton’s goal is to grow in EMEA. If you want to be part of a start-up organization - with opportunity to develop an Eaton career in Budapest and beyond; have a professional, problem solving mindset to adapt and drive improvements in process, tools, and organization; and a focus on taking care of customers.
This position is a unique opportunity for those who are looking for advancement in their career and would like to work in a truly value-added position.
You will be responsible for a full scale order management process, provide commercial support such, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
·Provide proactive consultation and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence
·Provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance
·Track, maintain and document general and specific customer conditions
·Define and ensure efficient processes in the ERP and Order Management systems
·Support commercial projects
·Maintain customer data according to Customer Data rules and processes
·Bachelor’s degree from an accredited institution
·Excellent German and English
·2-3 years of professional experience in customer services related roles, preferably in Supply Chain or Logistics related field
·Knowledge of computerized order management processes, a good command of Excel
·Proficient in creative problem solving, conflict resolution, and managing priorities
·Strong analytical skills required to enter, document and manage orders and customer issues
·Excellent Communication and Interpersonal Skills
·Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
·Teamwork, networking and continuous learning skills
·Adapting and driving change and process improvements
What Eaton offers:
·Competitive compensation and benefits package
·Challenging projects in dynamic collaborative team
·Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: Europe, Middle East, Africa
Organization: HYD Hydraulics Group
Job Level: Entry Level
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.