Eaton Corporation Order Management Specialist (Italian Speaker) in Budapest, Hungary

Location: Budapest, Hungary

The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics.

Specifically: Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence. May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance. Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements). Defines and ensures efficient processes in the ERP and Order Mgmt systems. Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes.

Essential Functions:

  • Drive customer loyalty through increased productivity, improved value and through a high performance culture.

  • Lead all aspects of the Support team through outstanding management of all resources - people, process and technology.

  • Drive effective control of support costs.

  • Able to provide both in country and cross border support as needed.

  • He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems.

  • Advocate for the customer inside of Eaton. Eaton advocate with the customerManage the export business where needed

  • Able to provide both in country and cross border support as needed.

  • Advocate for the customer inside of Eaton. Eaton advocate with the customer

Qualifications

Qualifications:

Education / Experience
  • Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree

  • Fluent Italian Language Capabilities

  • Strong English capabilities

  • Minimum 4-5 years of professional experience in order and export management

  • In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experiences

Technical & Tool Competencies

  • TECHNICAL COMPETENCIES

  • Basic knowledge of Eaton’s and competitive products and services

  • Proficient in creative problem solving, conflict resolution, and managing priorities

  • Strong analytical skills required to enter, document and manage orders and customer issues

Additional Information

  • Describe all other aspects of the position which you feel are important and which have not been adequately covered.

BUSINESS COMPETENCIES

  • Strong Customer Service Skills

  • Demonstrated ability to take ownership of an assignment and customer satisfaction

  • Drive for results and collaborative style

  • Excellent Communication and Interpersonal Skills (Written and Verbal)

  • Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude

  • Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).

  • Teamwork, networking and continuous learning skills

  • Adapting and driving change and process improvements

  • Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions

TOOL COMPETENCIES

  • Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).

  • Commercial and Technical Support tasks require detailed knowledge and competency in Eaton proprietary tools and applications: ERP, CRM, Case Management, and other Eaton Tools (Bid Manager, JOE, etc.).

As a previous experience the /job title/ could have worked as a /summarize your key words; write what are the other job titles the potential candidate could have, for example design engineer, PSB designer, application engineer etc./

What Eaton offers:

  • Competitive compensation and benefits package (/you can list the benefits here/)

  • Permanent contract in fast growing global company

  • Excellent working environment – safety and ethic is really important for us

  • Eaton Business System offering various tools for management and people development

  • Culture & Values - Eaton is more than the products we invent and produce – the way we do business is

  • Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully

  • Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Sales

Region: Europe, Middle East, Africa

Organization: ES EMEA Region

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time