IBM Procurement Operations Buyer (Fluent French) in BUDAPEST, Hungary

Job DescriptionThe Operations Buyer and Customer Assistance Center Agent is responsible for order fulfillment transactions, full buyer purchase order placement and for providing support for procurement applications, process related help requests.Main Responsibility Areas

  • Review requisition requirements, validate them for Purchase Order creation

  • Work efficiently with requester/client for additional information or any questions

  • Knowledge of all client specific processes and procedures

  • Provide support in new supplier set up or extension

  • Interface with clients and suppliers on payment issues, resolve blocked invoices

  • Ensure audit readiness of all purchasing documents

  • Work with Supplier manager and management

  • Receive help requests from the client and suppliers and provide support in designated language(s)

  • Follow call quality standards to conduct call

  • If question, provide ‘how do I’ (walk through) application or status support

  • If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact

  • Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours

  • Handle and log incoming calls

  • Consult knowledge database, teamroom for guidance in responding to clients questions

  • English: Fluent

  • French: Fluent

  • Perform in matrix organization

  • Perform time management

  • Apply Knowledge of Data Analysis

  • Apply Knowledge of Business Organization and Processes, Work instructions

  • Apply Knowledge of Commodity Strategy

  • Apply Business Control Requirements

Global Procurement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.