Eaton Corporation SAP SD Trainee in Budapest, Hungary

The primary objective of SAP QTC (SD) Support Trainee is the resolution of incidents and requests in partnership with the requestor and other Support team members in English (and eventually German). The alignment with the regional and local BPOs (SAP Key Users), with the global SAP support team and the SAP governance team is mandatory.

  • Manage incidents and request based on EATON specified SLAs.

  • Provide solutions based on tickets priority and record all information in the ticket system (Remedy)

  • Implement changes based on Eaton Change management process

  • Change larger amounts of data when required using standard Eaton processes

  • Work with other support team members as necessary (e.g. FICO, MM, PP) to solve problems and to ensure an integrated system solution

  • Assist with testing of small enhancements and fixes as required using Eaton standard testing tools and processes.

  • Align solution design with SAP governance team to ensure proposed solutions are lined up with the Global Standards

  • Work in partnership with business users on business requirements, processes, and systems.

  • Analyze business requirements, assess alternative solutions, design develop and implement application system solutions using SAP ERP and Eaton standards.

Qualifications

  • Experience with SAP (user or functional) is a plus

  • Any IT Support experience will be a bonus

  • Any work experience in customer service is an advantage

  • Good communication (English oral and written) skills

  • Studies in IT, Science or Economics

  • Solid English

  • German knowledge is an advantage

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Europe, Middle East, Africa

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: No

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.