BT Senior Microsoft Windows Server Administrator in Budapest, Hungary

Kick-start your international career with one of the world’s leading communication companies!

British Telecom is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its activities include the provision of networked IT services globally. The Regional Operations Centre of BT is looking for colleagues as Senior Microsoft Windows Server Administrator to our office in Budapest.

Purpose of Role:

  • Provide Windows Server administration support for incidents, problems and change ensuring that all work is within the relevant service level agreements and adheres to appropriate BT processes

  • Support of environments based on virtual platforms for internal services and external customers

  • Involved in design, build, configuration and live support

  • The role holder is responsible for implementing and transitioning new managed IT solutions into support and providing in-life support as required.

  • The role includes assessing and interpreting solution designs and determining impact and requirements for in-life support as well as providing expert technical support to customers and solutions.

  • The role holder will have a broad range of IT skills and experience, with specialisation in one or more key fields.

  • The role holder will interface to customers at all levels.

Responsibilities:

Provide complex technical support and maintenance to customers. This will include problem diagnosis and Resolution and will often include escalated technical support issues. The job holder may participate in the design and deployment of new Systems.

  • 2nd and 3rd line support of Windows servers for development and production environments

  • Processing of incident and change tickets within the defined operating processes according to ISO 20000

  • Responsible for planning and implementation of Microsoft solutions for managed hosting customers

  • Continuous service improvements including automation, patch management and server optimisation including relevant documentation and design changes

  • Detailed documentation of rules, work instructions, concepts, scripts

  • Obtain a detailed understanding of all SLAs applicable to their work stream

  • Liaise with 1st through 4th line (Internal, Vendor) support teams and with suppliers globally

  • Carry out testing and evaluation of IT infrastructure against customer and contractual requirements in order to determine readiness for live support

  • Produce test scripts, operational and technical documentation

  • Provide technical support and problem diagnosis/resolution on customers managed infrastructure, on a 24x7 on-call rota if required.

  • Provide advice and guidance to other groups on operational and technical issues.

Required Experiences and Skills

  • ITIL foundation accredited

  • Excellent overall IT skills and knowledge

  • Relevant computer science based degree or equivalent work experience

  • 3 years of experience in design, implementation and support of Microsoft servers (Server 2008 R2 and 2012 R2) at a professional data center provider

  • Experience with virtualization technologies (VMware, Hyper-V)

  • Knowledge of high availability systems

  • Knowledge of ITIL process models and ISO 20000 standards

  • Very good command of spoken and written languages (English)

Desirable Skills

  • Veritas/Symantec NetBackup administration

  • TrendMicro Anti-virus knowledge

  • Shavlik patching technology

People Skills

  • Excellent Customer relationship skills

  • Excellent verbal and written English language skills

  • Strong service-oriented attitude

  • Self-Management and Motivation

  • Ability to work under varying degrees of pressure.

  • Ability to communicate on different levels to different customers and internal teams

  • Ability to be responsible and take ownership of issues

  • Be proactive in their work.

What we offer

  • Supportive corporate culture

  • Inspiring working teams

  • Competitive salary and benefit package (including shift allowance)

  • Professional development programs, trainings and educational support

  • Employee and Family Friendly Workplace

  • Private health insurance package

Why you should join BT?

You’ll play a vital part in making technology and communications accessible on an unparalleled scale. You’ll be challenged to tackle new problems. Always on the lookout for ways to improve things and make life easier for our customers.

Making a better world, together

Our products and services are essential to the fabric of today’s society. We underpin everything from global trade and industry to economic growth and social infrastructure. Our technology gives people the power and freedom to create possibilities – reaching further, aiming higher, and making their voices heard.

Job: IT, Systems and Security

Title: Senior Microsoft Windows Server Administrator

Location: Hungary-Budapest

Requisition ID: 70356