BT Voice Network Engineer- Level 3 in Budapest, Hungary
Kick-start your international career with one of the world’s leading communication companies!
British Telecom is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its activities include the provision of networked IT services globally. The Regional Operations Centre of BT is looking for colleagues as AVAYA Voice Engineers- Level 3 to our office in Budapest.
Providing in-depth technical support of Avaya Products for a dedicated global client
Technical review of planned change or maintenance activities
Working internally with voice design architects (TDA’s)
Leading and providing technical support for voice 2nd line team on incidents, questions, changes…etc
Highlighting process related gaps if any
Involvement in site migrations and new technology implementations (Avaya PodFx, VMWare)
Organizing technical trainings, knowledge sharing
Required Experiences and Skills
Ability to communicate fluently in both written and spoken English
In depth understanding of Avaya products and technologies (AVAYA, CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR, SBC, One-X, ACD, Modular Messaging)
Ability to attend international conference calls to discuss complex technical issues
Multi-layered troubleshooting skills and experience
At least 3 years Level 3 service desk or design architect experience
Excellent customer care skills
Analytical thinking and team-player attitude
AVAYA Client Enablement Services
Genesys, Verint, Nice
Prognosis, PodFx, VMWare
ACIS, ACSS certification or equivalent knowledge
Enthusiastic and pro-active personality
Technical English knowledge
Experience in operations of end to end customer solutions
What we offer
Supportive corporate culture
Inspiring working teams
Competitive salary and benefit package
Professional development programs, trainings and educational support
Employee and Family Friendly Workplace
Private health insurance package
Why you should join BT?
You’ll play a vital part in making technology and communications accessible on an unparalleled scale. You’ll be challenged to tackle new problems. Always on the lookout for ways to improve things and make life easier for our customers.
Making a better world, together
Our products and services are essential to the fabric of today’s society. We underpin everything from global trade and industry to economic growth and social infrastructure. Our technology gives people the power and freedom to create possibilities – reaching further, aiming higher, and making their voices heard.
Job: IT, Systems and Security
Title: Voice Network Engineer- Level 3
Requisition ID: 69904