BT Voice Network Engineer- Level 3 in Budapest, Hungary

Kick-start your international career with one of the world’s leading communication companies!

British Telecom is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its activities include the provision of networked IT services globally. The Regional Operations Centre of BT is looking for colleagues as AVAYA Voice Engineers- Level 3 to our office in Budapest.

Responsibilities

  • Providing in-depth technical support of Avaya Products for a dedicated global client

  • Technical review of planned change or maintenance activities

  • Working internally with voice design architects (TDA’s)

  • Leading and providing technical support for voice 2nd line team on incidents, questions, changes…etc

  • Highlighting process related gaps if any

  • Involvement in site migrations and new technology implementations (Avaya PodFx, VMWare)

  • Organizing technical trainings, knowledge sharing

Required Experiences and Skills

  • Ability to communicate fluently in both written and spoken English

  • In depth understanding of Avaya products and technologies (AVAYA, CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR, SBC, One-X, ACD, Modular Messaging)

  • Ability to attend international conference calls to discuss complex technical issues

  • Multi-layered troubleshooting skills and experience

  • At least 3 years Level 3 service desk or design architect experience

  • Excellent customer care skills

  • Analytical thinking and team-player attitude

Advantages

  • AVAYA Client Enablement Services

  • Genesys, Verint, Nice

  • Prognosis, PodFx, VMWare

  • ACIS, ACSS certification or equivalent knowledge

Desirable Skills

  • Enthusiastic and pro-active personality

  • Technical English knowledge

  • Experience in operations of end to end customer solutions

What we offer

  • Supportive corporate culture

  • Inspiring working teams

  • Competitive salary and benefit package

  • Professional development programs, trainings and educational support

  • Employee and Family Friendly Workplace

  • Private health insurance package

Why you should join BT?

You’ll play a vital part in making technology and communications accessible on an unparalleled scale. You’ll be challenged to tackle new problems. Always on the lookout for ways to improve things and make life easier for our customers.

Making a better world, together

Our products and services are essential to the fabric of today’s society. We underpin everything from global trade and industry to economic growth and social infrastructure. Our technology gives people the power and freedom to create possibilities – reaching further, aiming higher, and making their voices heard.

Job: IT, Systems and Security

Title: Voice Network Engineer- Level 3

Location: Hungary-Budapest

Requisition ID: 69904