BT Change Manager in Debrecen, Hungary

The Specifics:

The Team: BT Global Services

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Change Manager, you will be in charge of:

  • As the role holder, you will be following ITIL framework.

  • Responsible for end to end management of customer change requests for different products

  • Gathering all information provided from customer and reviewing/validating/coordinating with the involved parties

  • Following up with the customer and respective implementation teams

  • Chairing CAB meetings

  • Reviewing all implemented changes to ensure that they have met their objectives; referring back any that have been backed out or have failed, creating post implementation reviews

  • Ensuring operational procedures are in place, maintained and followed as appropriate

  • Producing management reports

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

  • problem solving and decision making

Professional skills:

  • Relevant experience on the field of customer technical support and/or change management

  • Experienced within a Customer Service and Telecommunications environment

  • Strong Microsoft Office knowledge

  • Some basic technical knowledge of data networks is an advantage

  • ITIL qualification is an advantage

Language skills:

  • English on a fluent level

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: IT, Systems and Security

Title: Change Manager

Location: Hungary-Debrecen

Requisition ID: 74079