BT Global Voice Technical Support Engineer in Debrecen, Hungary
The Team: BT Global Servies - Customer Service Delivery
Contract Type: Permanent
Work Schedule: Shifts
Home office opportunity: No
What you'll be doing:
As Global Voice Configuration Engineer, you will be in charge of:
Building / configuring specific data on the respective BT network Voice elements as per the submitted Customer order.
Testing, monitoring and accepting the service works as per the defined product description .
Being part of a motivated team delivering and supporting Customers as the market demand for global SIP trunking increases.
Being part of a shift pattern way of working to cover the demands required globally for Asia, Europe Americas.
Being able to work under pressure or react to a changing work priority schedule as the situation arises. Reacting to faults or early life failures on new provisions.
Being able to review and provide technical feedback for any builds deemed errored in the order flow and correct / update with key stake holders.
We'll also need to see these on your CV:
Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes during delivering a service
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Ability to comprehend and to systematically organize the various aspects of a problem or situation
Taking the responsibility and takes care of the consequences of making a decision
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
Extensive working knowlwedge on various voice technologies such as SIP H323
Extensive knowledge and Experience working on SIP protocols (RFC3261) and all related SIP RFCs
Experience of working in a network management centre enviroment is an advantage
Hands on experience with Genband (Nextone) and/ or Oracle (ACME) SBCs
Hands on experience with Empirix E-XMS, Radcom Q-Expert and/ or Wirsehark/ WinPCAP
- English on a fluent level
Find out more about the most attractive service centre of Hungary
Our efforts to become a really good place to work have been honored with the following awards:
Most attractive employer, SSC sector (2017)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)
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Job: IT, Systems and Security
Title: Global Voice Technical Support Engineer
Requisition ID: 73532