BT Team Manager - BT Conferencing in Debrecen, Hungary

The Specifics:

The Team: Conferencing Team

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: No

What you'll be doing:

As Team Leader - Conferencing Team, you will be in charge of:

  • Coordinate the team members in their daily duties and facilitate good customer service culture in team members

  • Evaluate and assess performance metrics

  • Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference

  • Delegate specific responsibilities to team members to create specialization

  • Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions

  • Observe operation tecniques to determine how effective they are and implement new techniques when old ones are ineffective

  • Incident and Escalation Management

  • Develop daily, weekly and monthly reports on help desk team's productivity

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Taking the responsibility and takes care of the consequences of making a decision

  • Showcase good interpersonal skills for customer relations is a must

  • Ability to work under pressure is

  • Good leadershipp skills to carry people along

Professional skills:

  • Must be knowledgeable about systems and IT tools

Language skills:

  • English on a fluent level is a must

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: Team Manager - BT Conferencing

Location: Hungary-Debrecen

Requisition ID: 68103