Syngenta Application Service Manager in Hungary

Syngenta is a leading agriculture company with more than 28,000 employees in over 90 countries who have major impact on the health and the wellbeing of the communities all around the world; all dedicated to one purpose “Bringing plant potential to life”. Our purpose inspires and guides our work, aligns our effort across the world, defines our contribution and helps teams achieve something that may seem impossible. Our challenge is to help our customers grow more food with fewer resources in a sustainable way, find new solutions, products and services to meet our customers’ needs. We need to be innovative, ambitious and courageous. Working for us provides plenty of opportunities to participate in a wide variety of projects, tackling important issues at the cutting edge of our industry.

/By working together, we make a difference/

We are urgently seeking for an

  • Application Service Manager (Territorial) *

located to our Budapest offices

Purpose of the Role

Responsible for establishing, operating and improving a suite of application services for E2E process. Become the trusted technology and service expert to the business for innovation and improvement.

Responsiblities

• Accountable for end-to-end service delivery and compliance following the service framework

• Responsible for application lifecycle management (ALCM) and keeping the global application inventory (GAI/CMDB) up to date

• Be the trusted technology and service expert to the business for innovation and improvement

• Liason between the business and all IT functions to ensure one face to the customer

• Ensures that the Service Catalog/MyServices is up to date and managed to client needs

• Owns regular service performance reporting on KPIs and SLAs/OLAs

• Performs service review meetings with relevant stakeholders (internal /external)

• Performs escalation management

• Input to budget preparation and review

• Monitors and manages risks and financial aspects of services and processes, driving cost efficiency

• Provides proactive service performance communication to clients, stakeholders and support team

• Set and manage client and customer expectations and ensure a 2 way feedback mechanism

• Focus on E2E services and drive continues improvement using Syngenta Sustain Model

Key Challenges

Service management

• Manage the E2E scope of either Global ERP and/or NON-ERP IS Delivery

• Ensure the appropriate controls to exploit the solution with the business

• Manage application lifecycle and application inventory

• Improve the service through simplification and self-service opportunity

• Operate collaboratively in a CoE environment

• Steer future improvement in cost and quality of the service through continuous service improvement program

• Manages risks, issues and resolutions

Relationship management

• Clear responsibilities per involved team (no gaps) and ensure integrated procedures

• Support customers on ideation and portfolio management with technology and service expertise including automation, mobility, and digitization.

• Set-up easy, consistent and clearly communicated delivery processes (Incident management and problem management)

• Maintain good relationships between customers and those servicing the system and encourage to work together

Critical technical, professional and personal capabilities

• Identifies projects, resources and responsibilities to accomplish plans and clearly communicates these to others involved

• Identifies and develops relationships with customers and seeks to anticipate their future service requirements and so predict requests for service improvement

• Communicates messages and information in a way which anticipates and meets the needs and interests of the audience

• Manages key stakeholder relationships. Understands the organisational dynamics and is politically astute. Identifies and responds to current and future stakeholder needs

• Be the technology and service expert to the business by providing guidance throughout the whole life cycle of the product/application

• Contributes to the establishment of a common understanding of team goals and requirements. Adapts to a range of roles within different teams

• Contributes to the financial and contract negotiations with an external supplier for key services for significant projects

• Manages and contributes to all aspects of cost planning, reporting and controlling, including taking corrective actions for significant projects

• Possess sound commercial awareness and persuades and convinces clients and project teams of proposed solution and approach

Expectations

• 5-7 years of professional IT experience

• Computer science, engineering or technical related degree

• End to End Service Level Management experience

• ITIL V3 experience (certification desirable)

• SAP ECC 6.0, BI, APO, MDM

• Microsoft SharePoint, SaaS, Oracle, SQL, Salesforce.com, Documentum

• Application lifecycle management and configuration management

• Knowledge in automation, mobility, and digitization

• Project methodology including both waterfall and agile

• Center of Excellence work environment experience

• Good understanding of technology/ systems/architecture/cost related to the owned service

• Good understanding of service framework and delivery, preferably process disciplines like ITIL

• Good understanding of new technology for automation, mobility, and digitization.

• Business acumen skills and be able to communicate with business stakeholders using ENGLISH business language

• Ability to clearly define scope of services towards clients and separate to service delivery teams

• Good understanding of Syngenta business processes , effectiveness and cost incl. levels of urgency/ impact (end-to-end)

• In-depth understanding of related /dependent services and impacts, working as a team of application service managers to resolve and improve service delivery (end-to-end)

/Location: Budapest/Hungary/

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Job: *IS Operations

Title: Application Service Manager

Location: Hungary

Requisition ID: 1702001