BT Technical Support Engineer (IPT specialization) in Hungary

The Specifics:

The Team: Technical Management

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Technical Support Engineer (IPT Specialization), you will be in charge of:

  • Working standalone and in team as part of managed projects on incoming customer requests using defined processes for provisioning

  • Validating incoming customer configuration requests and transposing data for bulk administration tool

  • Dealing with (create, cease, modify) Site related configuration (e.g. partitions, calling search space, etc.) in Call Manager

  • Dealing with user device profiles, IPT device configuration, fix phone configuration, hunt groups, pick up groups and all telephony related configurable settings.

  • Dealing with (create, cease, modify) configuration for analogue and PSTN gateways

  • Troubleshooting and consultancy to service desk, technical design team and Project Management

  • Training junior team members and being coached by senior team members

We'll also need to see these on your CV:

Soft skills:

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

Professional skills:

  • University / high school degree in engineering is an advantage

  • Solid understanding of telecommunication principles, voice and IP Telephony solutions and protocols

  • CCNA Voice or CIPTV1 / CIPTV2 level knowledge regarding CISCO IPT solutions

  • Ability to configure and conduct basic troubleshooting for analogue and PSTN gateways with CISCO equipment, solid understanding of CUCM, confidence to use Bulk Administration

  • Advanced skilled with MS EXCEL is an advantage

Language skills:

  • English on a conversational level

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: IT, Systems and Security

Title: Technical Support Engineer (IPT specialization)

Location: Hungary

Requisition ID: 74251