General Electric Customer Excellence Intern in Budapest, Hungary
GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com
In this role the intern will be supporting the Customer Excellence organization, in the regional daily activities or the US market by researching disputes based on the customer’s claim to provide a proof of delivery or a material shortage claim.
This a great opportunity to gain work experience in a multicultural environment, learn about the sales and supply chain processes of an industrial company and get hand on experience with SAP.
Joining us, you will be working in Budapest in a prominent office building. We are working in a work schedule of 6-8 hours/day, 1 shift.
Order Management: Enter and modify orders by the customers request. Follow up and ensure timely delivery of orders. Organize and coordinate shipments when needed.
Customer enquiries: Answer customer enquiries both in writing and on the phone related to prices, stock availability, product and shipment documentation in a timely manner. Coordinate with the relevant cross-functional organizations to obtain accurate information.
Complaint management: Understand and log customer complaints, assign to the appropriate cross-function for investigation and follow up till resolution.
On-going documentation: Ensure reliable and accurate documentation of customer enquiries in the customer relationship management tool.
Customer partnership: Maintaining high quality relationship with dedicated customers and inform them about promotions, buying opportunities.
New customers: Ensure that new customers are setup in the system in a compliant and timely way.
The tasks involved include but are not limited to communications with the plants, carriers, sales and customers. Tools used are Excel, SAP/ERP, SAP/ICare, GECARS, freight carrier’s site, My Workplace. Qualifications/Requirements:
You have ongoing College/University studies or just finished College/University (active student status is not required) and /or equivalent experience;
You are able to work 30-40 hours a week;
You also possess excellent communication and interpersonal skills;
You can navigate your way through Microsoft Office applications;
You speak English fluently and another language (especially Italian is an advantage).
Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary. Desired Characteristics:
Your chances are higher if:
You’re really excited about working with customers and colleagues from various countries and you are not afraid to pick up the phone when they call;
You can work quick and accurately;
You have imagination to find new ways to solve problems
You prefer to work in a team and make friends with colleagues;
You believe your internship should be more exciting than just making coffee. Locations: Hungary; Budapest