General Electric Customer Order Fulfillment Specialist - German speaking in Budapest, Hungary
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
As Customer Order Fulfillment Specialist you will be the primary contact for GE Industrial Solution customers and the operational partner for the commercial leaders in your assigned region. You will follow and support our customers from the day they place their first order to the minute that order is fulfilled. You will monitor their satisfaction and advocate for their needs.
This is an exciting strategic position to be part of a diverse, multicultural team with constant challenges, opportunities to grow and expand responsibilities, capabilities to succeed.
Being part of this commercial organization will give you an insight to the end to end commercial and supply chain process, the experience delivering in a cross functional organization and the excitement of working with different cultures, customers worldwide.
Joining us, you will be working in the center of Budapest in a prominent office building. We are working in a work schedule of 8 hours/day, 1 shift.
Order Management: Enter and modify orders by the customers request. Follow up and ensure timely delivery of orders. Organize and coordinate shipments when needed.
Customer enquiries: Answer customer enquiries both in writing and on the phone related to prices, stock availability, product and shipment documentation in a timely manner. Coordinate with the relevant cross-functional organizations to obtain accurate information.
Complaint management: Understand and log customer complaints, assign to the appropriate cross-function for investigation and follow up till resolution.
On-going documentation: Ensure reliable and accurate documentation of customer enquiries in the customer relationship management tool.
Customer partnership: Maintaining high quality relationship with dedicated customers and inform them about promotions, buying opportunities.
New customers: Ensure that new customers are setup in the system in a compliant and timely way.
High School graduation degree and /or equivalent experience
Fluency in English and German
Working level of Microsoft Office applications
Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary Desired Characteristics:
Good communication and influencing skills
Accuracy and attention to deadlines
Ability to handle multiple priorities
Cultural and commercial sensitivity
Problem solving skills, ability to make action orientated decisions
Previous experience in customer care
Experience in foreign trade, export processes, sales, logistics is an advantage Locations: Hungary; Budapest