BT Customer Support 3rd Line in Budapest, Hungary

The Specifics:

The Team: Service Desk IAG

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As 3rd line Technical Support Engineer, you will be in charge of:

  • To perform Advanced troubleshooting supporting users and internal resolver groups to resolve high complexity incidents on target minimizing impact to users.

  • Act on high risk and high complexity incidents.

  • Troubleshoot VPN, WLAN, Autonomous APs, Cisco Prime, Radius, Cisco ACS and Juniper. Support network transformation and device configuration.

  • Face to face handovers and overviews for GCS in Hungary. Provision and update of LWI/ Support documentation. Regular reviews weekly drop-in / clinic calls with steering group

  • Work along with 2nd line engineers at the service desk helping to minimize impact to users on high complex cases and support incident managers in high level escalations/ crisis calls.

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements is a must

  • Focusing on the objectives and the required outcomes of the processes during delivering a service is a must

  • Working with a cooperative and positive attitude in a group settings to achieve common goals is a must

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is an advantage

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must

  • Taking the responsibility and takes care of the consequences of making a decision is a must

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

Professional skills:

  • CCNP Knowledge is a must

  • Cisco Design Knowledge is an advantage

  • Voice Knowledge is an advantage

  • Wireless Knowledge is an advantage

Language skills:

  • English on a level is a must

  • French on a level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: IT, Systems and Security

Title: Customer Support 3rd Line

Location: Hungary-Budapest

Requisition ID: 84487