The Specifics:

The Team: BT Group Customer Billing - International Cash Collection

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Cash Collector France, you will be in charge of:

• improving cash across the portfolio at every opportunity by encouraging preferred payment methods and educating customers to improve payment patterns, and minimising overdue debt without compromise to customer satisfaction

• understanding impact of DSO on overdue debt and delivery to targets and ensure promises made to the customer are kept, with proactive contact where failure is anticipated

• escalating instances where delays are being experienced in resolving customer issues which could result in late payment of invoices

• achieving and exceeding targets for overdue debt and work package completion are met consistently, ensuring quality and professionalization is not compromised

• pro-actively planning each collections call ensuring the call in accordance with Collections process, covering all appropriate debts and that a promise of full or part payment is received

• protecting and developing customer loyalty through Credit Management best practices and knowledge of the Billing process

• managing daily work across the portfolio based on management agreed priorities, demonstrating and promoting ‘Best Practice’ and sharing learning and knowledge

• ensuring that these are compliant with the credit management policy and understanding the local regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them

We'll also need to see these on your CV:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements is a must

• Focusing on the objectives and the required outcomes of the processes during delivering a service is a must

• Working with a cooperative and positive attitude in a group settings to achieve common goals is a must

• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must

• Ability to comprehend and to systematically organize the various aspects of a problem or situation is an advantage

• Taking the responsibility and takes care of the consequences of making a decision is a must

• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

• Professional French and English verbal and written is a must

Professional skills:

• Credit Management skills, Cash collection, Dunning, Dispute escalation in line with agreed process is an advantage

• Commercial awareness in an international global environment is an advantage

• Customer Service experience is an advantage

Language skills:

• English on a fluent level is a must

• French on a fluent level is a must

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

• Most attractive employer, SSC sector (2017)

• Family-friendly Company (2012, 2014, 2016)

• Best University-Business cooperation of the year in CEE (2017)

• Best SSC in CEE region (2016)

• Best Shared Service of Excellence in Hungary (2015)

• Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Business Management

Title: French Cash Collector

Location: Hungary-Budapest-Budapest

Requisition ID: 89658