Diageo GAS Credit Control Team Leader in Budapest, Hungary




Reporting Location:






Type of Job:


External Job Description:

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.

Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our brands, in how we perform and how we create shared value.

Diageo Business Services have been operating in the heart of Budapest for 15 years and provide added value for the company on a global level in the area of Finance, HR, Commercial Support, IT, Treasury and Business Intelligence.

Credit Controll Team Leader – German speaking

The Taste:

The Credit Control Team is responsible for maximising cash flow and minimising bad & old debt while providing excellent support for the customers and in-market finance teams. The Credit Control team is also responsible for ensuring customer spend payments are processed on time.

The Credit Control Team Leader is the Manager’s first support and backup, his/her main task is to deliver the services requested by the markets and the targets agreed, has various line management, reporting and analytical tasks, is responsible for managing, co-ordinating, training, developing, motivating the team and being a role model for them, and responsible for managing the various high level stakeholders within the geographic region his / her team is responsible for.


  • Hiring, training and constantly developing the right people within his/her team to build and excellent, high performing team with a robust succession plan

  • Managing the team to reach best in class cash and overdue results

  • Coaching newcomers and ensure knowledge management and retention

  • Proactively notifying management and the market where early warning signs of potential issues are seen

  • Understanding customers’ needs

  • Partnering with other parts of the business

  • Sharing best practise between OTC credit control teams to ensure continuous quality and to create possibilities for improvement

  • Contributing to standardisation initiatives

  • Building strong relationship with stakeholders, customers, sales and commercial finance functions

  • Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment

  • Reporting (daily, weekly and monthly reports)

  • Continuously improve the credit control processes

  • Manage issue resolution for respective sales organisation(s)

  • Continuously support system and process improvement initiatives

  • Support other functions and processing activities (billing, clearing, customer spend processing)

  • Finding solutions for all incoming queries – investigate, monitor, follow-up issues and provide information on progress

How to Serve:

  • University or College Degree

  • Fluent German AND Eglish language skills

  • Line management or people coordination experience preferably in FMCG or SSC environment

  • Excellent, proven customer service attitude

  • Excellent interpersonal and communication skills

  • Strong MS Office knowledgeSystem skills (SAP knowledge)

  • Strategic thinking

Cherry on Top:

  • Opportunity to climb up on the career ladder

  • We won the Fittest Workplace Award, of course we have a Gym

  • Urban legend is true, we do have a Rooftop Bar

  • Easy to reach downtown location

  • Our unique brands are available in our staff shop

  • We live our values and color our lives

External Job Title:

Credit Controll Team Leader – German speaking



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