IBM HR Service Administrator (Fluent French) in BUDAPEST, Hungary
The Budapest HR Delivery Centre professionals are passionate about surpassing the customer service and business objective expectations of their clients. Our teams provide top quality front and back office HR services to an extensive client base across Europe, Middle East and Africa engaging all of its customers with cultural fluency (more than 40 languages are actually spoken in the centre).
The main mission of the Payroll domain is to deliver Payroll services to both internal and external clients. The team in general is responsible for the administration of various inputs received (from HR, employees, management, authorities, client) and to run the payroll to generate payments to employees and third parties in an accurate, timely and well controlled manner, complying with the country specific regulations.
• Calculate and process accurate payments to employees ensuring strict deadlines are met
• Continuously strive to deliver excellence in Customer Service
• Ensure all payments are duly authorized, correct, and technically compliant
• Handle overpayment, underpayment cases
• Manage time and attendance activities (sickness, overtime, maternity/paternity leave etc.)
• Issue documentation for starters and leavers
• Handle salary advance requests
• Answer employee inquiries via e-mail and phone
• Handle and respond to discrepancies and queries relating to payroll
• Cooperate with 3rd party vendors and the HR team to ensure timely and quality services
Required Technical and Professional Expertise
Excellent numeracy and analytical skills
Expertise in Microsoft Excel
Good time management skills and an ability to meet strict deadlines
Organized, logical and methodical approach
Accuracy and attention to details
Ability to maintain high level of technical mastery of the payroll system in place
Strong communication skills (both via e-mail and phone)
Excellent Customer Service skills
Ability to work under own initiative
Ability to cooperate efficiently with team members
Discretion! Payroll Practitioners handle confidential and highly sensitive information
Ability to work across boundaries and form productive working relationships with other department
Preferred Tech and Prof Experience
Experience in using Payroll, HR, or Finance administration tools/systems
Finance, accounting or HR educational background and or experience.
International service center experience would be a plus
Innovative, continuously seeking to improve work processes
Understanding of ongoing legislative changes which affect payroll
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.