BT IP Telephony / UC Engineer in Budapest, Hungary

The Specifics:

The Team: Service Assurance

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As IP Telephony / UC Engineer, you will be in charge of:

  • Providing in-depth technical support to a dedicated client, handling technically complex incidents & changes

  • Dealing with user device profiles, IPT device configuration, fix phone configuration, hunt groups, pick up groups and all telephony related configurable settings

  • Troubleshooting and consultancy to service desk, technical design team and Project Management

  • Provide process improvement input wherever possible

  • Organizing technical trainings and knowledge sharing

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements is a must

  • Focusing on the objectives and the required outcomes of the processes during delivering a service is a must

  • Working with a cooperative and positive attitude in a group settings to achieve common goals is a must

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

  • ability to work in team and standalone while keeping the customer in focus is a must

Professional skills:

  • University / high school degree in engineering is an advantage

  • Solid understanding of telecommunication principles, voice and IP Telephony solutions and protocols is a must

  • CVOICE or CIPTV1 / CIPTV2 level knowledge regarding CISCO Unified Communication (IPT) solutions is a must

  • Ability to configure and conduct troubleshooting for analogue and PSTN gateways with CISCO equipment, solid understanding of CUCM is a must

Language skills:

  • English on a conversational level is a must

  • German on a conversational level is a must

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: IT, Systems and Security

Title: IP Telephony / UC Engineer

Location: Hungary-Budapest

Requisition ID: 88645