BT Problem Analyst in Budapest, Hungary

The Specifics:

The Team: Technical Management

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Problem Analyst, you will be in charge of:

  • Providing technical support for Problem Managers.

  • Analyzing incidents related to network issues (WAN, LAN, WLAN, security).

  • Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams.

  • Maintaining problem tasks to ensure steps and outcome of technical investigation is fully documented.

  • Translating technical information into business friendly language.

  • Documenting and implementing problem permanent solution in accordance with agreed standards and processes.

  • Recommending and suggesting improvements to existing services proactively.

  • Representing BT network support at various meetings with internal and external technical teams.

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

  • Minimum CCNP R&S equivalent knowledge

  • Technical support experience

  • Experience with any programming language which can be useful in networking (e.g. Python) is an advantage

  • CCIE equivalent knowledge is an advantage

  • Problem Management and/or Incident Management experience is an advantage

Language skills:

  • English on a conversational level

  • Also, French or German or Italian or Spanish on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: IT, Systems and Security

Title: Problem Analyst

Location: Hungary-Budapest

Requisition ID: 79623