BT Problem Analyst in Budapest, Hungary
The Team: Technical Management
Contract Type: Permanent
Work Schedule: Normal working hours
Home office opportunity: Yes, depending on further agreement
What you'll be doing:
As Problem Analyst, you will be in charge of:
Providing technical support for Problem Managers.
Analyzing incidents related to network issues (WAN, LAN, WLAN, security).
Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams.
Maintaining problem tasks to ensure steps and outcome of technical investigation is fully documented.
Translating technical information into business friendly language.
Documenting and implementing problem permanent solution in accordance with agreed standards and processes.
Recommending and suggesting improvements to existing services proactively.
Representing BT network support at various meetings with internal and external technical teams.
We'll also need to see these on your CV:
Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes during delivering a service
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Ability to comprehend and to systematically organize the various aspects of a problem or situation
Taking the responsibility and takes care of the consequences of making a decision
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
Minimum CCNP R&S equivalent knowledge
Technical support experience
Experience with any programming language which can be useful in networking (e.g. Python) is an advantage
CCIE equivalent knowledge is an advantage
Problem Management and/or Incident Management experience is an advantage
English on a conversational level
Also, French or German or Italian or Spanish on a conversational level is an advantage
Find out more about the most attractive service centre of Hungary
Our efforts to become a really good place to work have been honored with the following awards:
Most attractive employer, SSC sector (2017)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)
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Job: IT, Systems and Security
Title: Problem Analyst
Requisition ID: 79623