EY Senior Advisor - Performance Improvement in Budapest, Hungary
Senior Advisor - Performance Improvement
Requisition # HUN000UQ
Post Date Jan 12, 2018
The new colleague will be part of the Advisory team. The team provides professional advice and consultancy to Ernst & Young’s clients in Hungary and occasionally in other CEE countries. The group focuses on management advisory and consulting services mainly in the field of customer management (customer experience, sales & distribution, customer services), supplied to both local and global clients covering various sectors.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
About Advisory - Performance Improvement (PI)
As one of our performance improvement advisory team, you’ll help many of the world’s leading organisations improve their performance in a rapidly changing environment. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Your key responsibilities
Perform project delivery tasks independently under close supervision by/in co-operation with project manager in the area of Performance Improvement (process and organization design/redesign/improvement, strategic/operational performance analysis, market research tasks, ) for clients
Participate in business development activities such as advisory product/service development, marketing activities in terms of subject matter studies and pre-sales activities (writing proposals, providing market researches)
In line with standard EY methodologies undertake performance improvement - assessment tasks (data gathering from primary and secondary information sources and structured data analysis, leading/conducting one-to-one and group assessment interviews) and design tasks (benchmarking and brainstorming, process and organization related improvement recommendations, cost/benefit analyses, etc.)
Facilitate/lead assessment and recommendation design interviews, workshops
Synthesize analysis results in a structured way by using process modelling tools and consulting methodology frameworks
Document assessment/design results in structured format (Word, Excel, PowerPoint, Visio)
Support project manager in pro-active manner to deliver project tasks on time in a high quality
Work independently in the field (in the presence of the Client)
Be up to date on actualities and trends regarding Hungarian business environment
Provide coaching/mentoring and project related guidance to junior colleagues allocated to the delivery team
Skills and attributes for success
Process thinking, practical experience in process management/modelling/decomposition/improvement
Fluent English and Hungarian language skills
Good communication and presentation skills
Problem solving orientation, logical thinking and proactive mindset
Client centric attitude
Pleasant and extrovert personality with career aspirations
To qualify for the role you must have
Bachelor’s or Master’s degree in Business Administration or Finance or Technology
At least 2-3 years of working experience, preferably in project environment or in a consulting firm
Customer focus, understanding (familiarity with) customer management methodologies, techniques – customer relationship management, customer experience
Familiarity with basic improvement methodologies such as BPR, Lean, TQM, etc.
Ideally, you’ll also have
Project proven experience in customer management, customer experience
Business analysis/controlling competencies
Advanced user level in MS Office tools - Word, Excel, PowerPoint,MS Project
What we look for
We’re interested in flexible professionals with excellent problem-solving skills and the ability to prioritise shifting workloads in a rapidly changing industry. You’ll also need the confidence to give professional advice and guidance to colleagues and clients from a diverse range of cultures, often with limited information – both verbally and in writing. If you’re a fast learner, with strong influencing skills and a genuine passion, this role is for you.
What working at EY offers
Continuous learning opportunity
Challenging work: participating in various projects related to organizational and process improvement, redesigns, digital channels, customer experience, etc.
Pleasant working atmosphere
Competitive salary package
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you