BlackRock Technical Support Specialist for the Client Operations team (Analyst) in Budapest, Hungary
BlackRock helps investors build better financial futures. As a fiduciary to our clients, we provide the investment and technology solutions they need when planning for their most important goals. As of December 31, 2017, the firm managed approximately $6.288 trillion in assets on behalf of investors worldwide. For additional information on BlackRock, please visit www.blackrock.com | Twitter: @blackrock at https://twitter.com/blackrock | Blog: www.blackrockblog.com | LinkedIn: www.linkedin.com/company/blackrock .
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services too institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
At BlackRock we are building something great in Budapest, our new global technology and Innovation hub, where we want to shape a culture in which challenge, development and innovation happen every day. Our mission as an organsiaiton is create a better financial future for our clients and BlackRock Budapest will enable this, through a relentless drive to make ourselves and our communities better. We are a diverse bunch of people who like to analyse, reinvent, and enhance how we work, and all in the pursuit of a better experience for our colleagues and clients. We offer the excitement to be a founder in a start-up with the security of a global, leading organization, where you will find innovation and inclusion are our competitive advantages. There are limitless problems to solve and opportunities for learning and development, alongside a team of clever and caring colleagues. Our culture is one of respect, challenge and stretch and we expect and value feedback. We believe that people reach their best potential when the different facets of their home, work and community are all cared about. We will have a fun, fast paced work environment located in cutting edge facilities, with competitive and innovative benefits, and the ability to define your role, pursue your aspirations and shape your future within Hungary and beyond.
The role is to join the OnBoarding team as a Technical Support Specialist , providing system and tool support and training for 140 team members across BlackRock’s global offices, plus hundreds of other users across stakeholder teams.
The OnBoarding Team sits within Global Client Services, comprising the Implementation team, who manage new client portfolio and fund-launch events as well as critical client change activity such as investment guideline updates and benchmark changes, and the Contracting team, who are responsible for the legal work required to implement those activities. Aladdin-based workflow tools provide connectivity between OnBoarding and the 60+ stakeholder teams who participate in the onboarding process. Additional Excel and SQL Server/Sybase IQ tools help run the team and process.
The successful candidate will be responsible for front-line support of these tools, as well as production of metrics and management information.
Day to day tasks and responsibilities include:
Level 1 user support for OnBoarding’s Aladdin-based workflows and Excel toolkit
Examples include: how specific applications are used, business process around these applications, addressing potential issues and enhancement requests
Queries may be resolved using email, chat, telephone, Webex screen sharing and documentation, as necessary
Escalate issues and enhancement requests to Development team where appropriate and track to conclusion
Production of periodic and ad-hoc metrics and management information delivered to OnBoarding and GCS management teams
Maintenance of and support for gold-copy Aladdin Dashboard layouts to help the team manage their workflows
Help to build and maintain a library of user guides and technical documentation
Participate in testing of new technology features
We are looking for people who are:
Curious: You like to learn new things and have a healthy disrespect for status quo
Brave: You are happiest outside your comfort zone
Passionate: You feel personal ownership for the work you do and an aspiration to be better
Open: You value and respect input from other
Experimental: You make mistakes, but learn from them
Geeky: You want to outsmart the problem.
You should have:
At least 1 year experience in a high-paced multinational environment
Experience in a detail-oriented job
Excellent communication skills
Fluency in English - verbal and written, knowledge of any other European language is a plus
High proficiency in Excel
Excellent working knowledge of other Microsoft software such as Outlook, Word, and PowerPoint
Strong interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels.
Excellent attention to detail and analytical skills with an aptitude for problem solving and willingness to go the extra mile for clients
Motivated, diligent and results driven
Strong planning and organisational skills with the ability to manage and control their own priorities to meet deadlines
An enthusiasm for the financial markets
A good team player, able to integrate and build rapport quickly
Respect for process governance
You may have already, but will otherwise learn:
Experience with Excel VBA coding
Experience working with large data sets, ideally with SQL coding
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.