BT *Installation Co-ordinator (French English) in Debrecen, Hungary

The Specifics:

The Team: BT Global Services - Installation and Ordering

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: No

What you'll be doing:

As Installation Coordinator (English French), you will be in charge of:

  • taking end to end responsibility for service orders throughout their delivery life cycle

  • coordinating internet access and router installations for global customers in France, Monaco and Tunisia

  • doing regular customer communication and maintaining a good relationship with the customer's local contacts

  • monitoring and managing the service order's workflow within the agreed deadlines

  • maintaining a clean inventory of all systems until services are delivered

  • communicating with all involved internal and external parties via our communication tools, e-mail, Skype and phone

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

  • Good time and task management

  • Good problem-solving

Professional skills:

  • Work experience at a multinational company is an advantage

  • Work experience in the field of telecommunication is an advantage

Language skills:

  • English on a fluent level

  • French on a conversational level

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: *Installation Co-ordinator (French English)

Location: Hungary-Debrecen

Requisition ID: 83121