BT *Technical Support Specialist* in Debrecen, Hungary

The Specifics:

The Team: Service Assurance

Contract Type: Permanent

Work Schedule: Rotating

We are the largest BT employer on the Continent and 3rd largest SSC in Hungary. 20 functions in 11 Service Lines, 2200 employees. Supporting: 3000 BT GS customers across 15 countries.

Good news! We are hiring Technical Support Specialists for our network operations groups. In this role you are going to:

  • Own, lead and drive issues and represent BT during technical conference calls

  • Handle technically complex incidents & changes

  • Be responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression

  • Have the opportunity to learn from 3 rd line network engineers throughout troubleshooting sessions

  • Be exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions

  • Find out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern

We'll also need to see these on your CV:

Professional and Language skills:

  • In-depth understanding of LAN/WAN technologies (think CCNA-level knowledge, the certificate is not needed)

  • 1-2 years’ of experience in technical support

  • Familiarity with the following products is an advantage : Juniper, Adva, Avaya, Ipanema, Meraki

  • Advanced English is a must due to it being the working language at BT

Here’s what you’ll get in exchange:

  • Relocation package (if relocating from abroad – internationally)

  • Technical and soft skill trainings thanks to our dedicated trainer team

  • Office in the heart of Debrecen

  • Lots of fringe benefits

  • Learning is a perk of the job and it will guarantee that you will have plenty of options to choose from when advancing your career

  • To witness the future of networking due to cutting-edge technologies

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Customer Service and Contact Centres

Title: *Technical Support Specialist*

Location: Hungary-Debrecen

Requisition ID: 83937