BT Cisco Clock Remediation Programme Delivery Project Manager in Hungary

The Specifics:

The Team: GS CIO

Contract Type: Permanent

Work Schedule: UK-standard

Home office opportunity: Full-time homeworker

Location: Budapest or Debrecen

What you'll be doing:

As Cisco Clock Remediation Programme Delivery PM , you will be in charge of:

  • The Delivery PM will be reporting progress and agreeing compliance with whichever contract change process is being followed (if applicable) to ensure timely compliance for the CCRP to schedule as many change windows as effectively and possible

  • You will be responsible for logging, classifying, managing the change approval, and co-ordinating with the PMO, and contract/customer the implementation and quality closure of a replacement of a device. You will be expected to record and actively promote lessons learned as the programme progresses into full rollout. These will need to be regularly updated and shared with the wider delivery team and PMO

  • You will act as the first point of escalation when a change is failed or cancelled. (This will be notified to them by the project co-ordinators running each of the change windows).

  • You will be required to provide regular reports to the PMO, Regional leads and other management

  • You will be expected manage risks and issues appropriate and escalate with mitigation strategies to the Regional leads

  • You will be expected to ensure that the full lifecycle of the Cisco RMA is adhered to from order placement to return of the faulty device, as detailed in the CCRP delivery process

  • You will be expected to complete ad-hoc activities in order to validate missing information in the inventory

  • You will be expected to add, maintain and keep accurate the information attained during the inventory cleanse / capture process

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is an advantage

Professional skills:

  • Process & policy adherence

  • Attention to detail

  • Risk awareness

Language skills:

  • English on a fluent level

  • Also, French or German or Italian or Spanish on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

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Job: Project Management

Title: Cisco Clock Remediation Programme Delivery Project Manager

Location: Hungary

Requisition ID: 77264